Letter to Our Patients

Updated May 16th 2020

Our office will NOT be reopening May 19th, the earliest date permitted by the Office of the Public Health Officer. We are aiming to begin seeing urgent patients again Thursday May 21st and hygiene will resume the following week on Tuesday May 26th.

Although the announcement for phase of 2 of BC’s Restart Plan was announced last week on May 8th, the College of Dental Surgeons of BC (CDSBC), WorkSafeBC and BC Centre for Disease and Control (BCCDC) only released their separate guidelines for the reopening of dental offices late yesterday prior to the long weekend.

Upon review of those significant documents, we are confident that our team can meet or exceed all the requirements outlined and provide dental care in a safe environment.

However, prior to returning to patient care we are required by WorkSafeBC to develop a formal plan in cooperation with our team and practice the new procedures and scenarios. We are taking a few days to incorporate these changes for the benefit and safety of our team and our patients.

A detailed message will be sent via email and posted on the website regarding the safety procedures and related changes at the office so that you will be informed of what to expect during this transition period.

Thank you for your continued patience and support.

Sincerely,

Dr. Ngan Huynh, DMD


Updated May 8th 2020

To our friends and patients,

Thank you for your patience these past eight weeks since our office closed due to the COVID-19 pandemic. The efforts of British Columbians to social distance, stay home and temporarily close businesses have helped to save lives and flatten the curve.

As you may have heard, our government and public health officer now feel that we can slowly begin to ease restrictions with a multi-phased plan. Dentistry and other health care providers will be permitted to reopen May 19th but with considerable restrictions and new guidelines. The public health office and the College of Dental Surgeons of BC (CDSBC) will dictate the safety measures required for reopening. However, those guidelines have NOT yet been released. We hope to have this information next week. Therefore, although we are excited to return to work and see our patients, we cannot set a reopening date until we know the guidelines and are able to meet the safety requirements for our patients and team members.

When we do reopen, we will prioritize patients who have contacted us with urgent need over these past eight weeks. We are unsure about whether regular hygiene appointments will be permitted at the time of reopening or if they may be allowed on a reduced patient schedule.

Once we have confirmation from the dental college about our new guidelines and have acquired the appropriate protective equipment we will be emailing all of our registered patient families with details about the opening date and what to expect during this transition phase. We will also post this information on our website.

In the meantime, please feel free to contact our office if you have a dental emergency or urgent questions about your oral health. As we have done throughout this closure, we are still available by telephone to discuss your questions and concerns free of charge.

We look forward to the day we can safely reopen as well as the time when we can welcome you back to the friendly and relaxed atmosphere that you remember.

Sincerely,

Dr. Ngan Huynh, DMD


Updated March 17, 2020

A Message to Our Valued Patients

As of Monday March 16, 2020, Broad Street Dental Centre is closed to all non-urgent dental treatment. As per the recent directive from the College of Dental Surgeons of British Columbia, all dental offices are restricted to dental emergency treatment only and any team members having attended the Pacific Dental Conference need to self-isolate until March 22, 2020.

As of today, there have been no confirmed cases associated with our office from team members or patients. However, if that information were to change, we will be contacting the potentially affected patients. There is no specific advice to self-isolate if you have been a patient here unless you have:

• Fever, cough, sneezing or difficulty breathing (with or without pneumonia) OR
• Travelled to COVID-19 affected area within 14 days OR
• Close contact with a confirmed or probable case of Coronavirus OR
• Close contact with someone who was ill and had travelled to COVID-19 affected area within 14 days

We will continue to do our best to keep up to date with the ever-changing recommendations surrounding COVID-19. Our office will be closed until Monday March 30, 2020, unless otherwise directed by our college or public health authority. If that closure date extends we will be reaching out to patients with existing appointments.

FOR EXISTING PATIENTS OF BROAD STREET DENTAL CENTRE, IN THE CASE OF A DENTAL EMERGENCY - PLEASE CALL 250-384-3283 FOR INSTRUCTIONS

Thank you in advance for your understanding, and we look forward assisting you with your dental needs as soon as it is deemed to be safe.

Dr. Ngan Huynh and Team

Updated March 16, 2020

Effective immediately, Broad Street Dental Centre will be closed to all non-urgent dental treatment.

If you are experiencing a dental emergency please phone our office for instructions.

We will attempt to keep our patients informed regarding your future appointments.

Stay safe,

Dr. Ngan Huynh, DMD


Updated March 12, 2020

The pandemic of COVID-19 has been an unprecedented modern challenge to the health of people around the world and the capacity of our health care system. The situation is complicated, with countries and territorial health authorities attempting different strategies to protect the health of their citizens.

Our office is presently open during our regular business hours. However, we are also closely monitoring the situation for the well-being of our patients, team members and families.

The situation and recommendations from the various levels of government and our health authority will be checked regularly.

If you have any of the following symptoms please contact our office by telephone (250-384-3283). Unless it is a dental emergency, patients with these risk factors will be rescheduled once their risk diminishes.

  • Fever, cough, sneezing or difficulty breathing (with or without pneumonia) OR
  • Travelled to COVID-19 affected area within 14 days OR
  • Close contact with a confirmed or probable case of Coronavirus OR
  • Close contact with someone who was ill and had travelled to COVID-19 affected area within 14 days

Furthermore, at this time if you would prefer to delay your dental appointment, we will be happy to reschedule your dental appointment to a later date with no fees.

Hopefully by cooperating together and following the advice of our health authorities we can minimize the impact of this pandemic. If you have any further questions please feel free to contact our office.

Sincerely,

Dr. Ngan Huynh, DMD

For the latest information please consult the links below:

BC Centre for Disease Control http://www.bccdc.ca/about/news-stories/stories/2020/information-on-novel-coronavirus

Public Health Agency of Canada https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html