Regarding COVID-19


  • Broad Street Dental Centre has reopened.
  • We are prioritizing existing patients with pain, infection or broken teeth.
  • Unfortunately we cannot accept new patients at this time.
  • All previous hygiene appointments and future appointments until September are in the process of being rescheduled to comply with physical distancing, a staggered schedule and the return of our team.
  • Thank you for your patience as we have 9 weeks of backlogged appointments during the closure and we can only see approximately 50% of our usual patients in a day.
  • By attending a dental appointment you acknowledge that, even with the best precautions in place, it is impossible to guarantee no exposure to COVID-19 whether while traveling between your home and the office or within the confines of our practice.
  • If possible, please attend your dental appointment alone to allow for physical distancing
  • Our office has been modified with barriers, reduced waiting room seating, physical distancing prompts and enhanced PPE
  • Discuss with us prior to your visit if your details have changed or in case of financial hardship

The full letter from Dr. Huynh is below.


May 18th 2020

To the patients and friends of Broad Street Dental Centre,

We are excited to begin reopening our dental practice again soon. We appreciate that the Provincial Health Officer and the Minister of Health recognize the importance of dental care and have included dentistry in Phase Two of BC’s Restart Plan. What we return to is NOT a “new normal” but a hyper vigilant transitional phase as our public health officials monitor if we can continue on with this four phase reopening plan. Together, by completing our due diligence we can stop the spread of this disease.

While the initial announcement indicated Tuesday May 19th as the first possible opening date, guidelines for the safe reopening of dentistry were only published on Friday prior to the long weekend. We will continue to take a methodical approach to the health and safety of our team members and patients. We are working hard on finalizing the changes to physical spacing in the office, practicing WorkSafeBC’s COVID-19 Safety Plan, and creating a new schedule that will allow distancing and minimize crowding in the office.

College of Dental Surgeons of BC Guidelines state:

In-person services must only proceed when the anticipated benefits of such services outweigh the risks to the patient, the health professional and the greater community. It is always safer for the patient and the provider to stay home if at all possible.

Although this is open to interpretation we trust you understand that everyone will need to make the best judgement call possible when having a dental visit during this time of transition. We plan on reopening to our patients Thursday, May 21st. We will be prioritizing those patients with dental pain, broken teeth and/or infection with whom we have been in communication during our closure. In the following week, starting Tuesday May 26th, we will begin appointments again with our hygiene team. We will carefully increase the number of team members working over time to ensure the control of patient flow in the office, time for additional cleaning of the operatory areas and change of personal protective equipment.

It is encouraged that our team members and patients evaluate their own particular health considerations, risk factors and those of their family members before returning to work or for routine dental appointments.

Patients who do attend the clinic at this time are expressing an implied understanding and consent that although the risks are low, transportation to and from the dental office, interaction with the dental team or with other patients within the office carries risk of exposure to COVID-19 that cannot be entirely eliminated.

With that in mind the College of Dental Surgeons of BC states:

Patients considered high risk for severe COVID-19 include those with pre-existing conditions such as serious respiratory disease, serious heart conditions, immunocompromised conditions, severe obesity, diabetes, chronic kidney disease or those undergoing dialysis, and liver disease; pregnant patients; and patients who are 70 years and over. These patients should be deferred whenever possible.

If this affects you, please bring it to our attention when booking an appointment so that we can weigh out the risks and benefits together.

Temporary changes to the dental experience

The two most important ways for us to minimize the risk of spreading an infection in a medical setting is through thorough screening and frequent hand washing.

With that in mind all patients will be asked by telephone, text or email to check if they have signs or symptoms of COVID-19 infection or risk factors for carrying COVID-19. Any patient with signs or symptoms of COVID-19 infection should reschedule their appointment and stay home. No fees will be charged for a change of appointment due to illness. Once in our office the administrative team will ask again and a temperature check may also be carried out with a touchless thermometer.

Our reception area has been altered to allow for physical distancing. Reading materials, toys, several chairs and the coffee table have been removed to allow for more personal space. Sorry, but we cannot offer you a cappuccino at this time either.

Time and space in the reception area is limited and thus we ask that a patient attends the office alone unless there are special circumstances such as a young child or dependent adult. Any changes to your personal information, work, insurance, financial situation etc. should be conducted over the telephone or email PRIOR to your dental appointment. Our administrative team has been instructed to not keep you waiting in the office as these details can often take a considerable amount of time.

The same friendly team will still be here albeit we have installed acrylic sneeze guards at our reception space and the clinical team will be donning gowns and face shields in addition to our regular gloves and masks.

Financial hardship

After being closed for 9 weeks we know that many of our patients are now experiencing financial hardships due to loss of a business, being laid off, losing opportunities, caring for loved ones, loss of medical and dental insurance.

Dental issues do not just affect those who can afford it. Therefore, if you feel that you require basic dental care (i.e. filling, root canal, extraction or periodontal debridement) but cannot afford the cost please reach out to us and let our team know about your particular situation. We would like to work together with you on a case by case basis to identify the most pressing issues and possibly spread out the cost of treatment to make it easier for you. If you feel that this applies to you, please let us know before your appointment so that there will be no surprises.

It has not been a relaxing vacation

In lighter news, while the office has been closed to treatment work has continued behind the scenes. We are happy to announce that the planned expansion of our dental lab is complete. The space and new equipment allows us to treat larger and more complex dental cases all while ensuring that we have full control over the artistry and workmanship of our crowns, bridges and implant supported restorations.

We have added another 3D printer in the lab, which is fortunate as it has been continuously producing personal protective equiment for the team.

And on a personal note, Jillian and I have designed and finished a built-in double bunkbed that we had promised to our twin boys. If we weren’t confined to our home, who knows if it would ever have been completed.

In closing all of us at Broad Street Dental Centre look forward to greeting you again in person. It will be strange at first, but these past months have shown how British Columbians are adaptable and resilient.

Sincerely,

Dr. Ngan Huynh, DMD

Your Dental Possibilities

Healthy Mouth

Let our team help you keep your teeth looking their best. We offer dental cleanings and examinations to ensure that your oral health keeps up with you.

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Adult orthodontics (moving and straightening teeth) can now often be completed without traditional metal braces.

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Downtown Victoria harbour skyline showing the Empress Hotel, Royal BC Museum, Legislative Assembly of British Columbia and much more.

A Bit About Us

Dentistry in downtown Victoria


Welcome. Broad Street Dental Centre is conveniently found in the centre of downtown Victoria, BC. We are within easy walking distance of local amenities, parking and bus routes. The office is wheelchair accessible.

Flexible hours


We offer variable hours throughout the week and alternating Saturdays. We always do our best to see dental emergencies.

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Portrait of Dr. Ngan Huynh, General and Cosmetic dentist in Victoria, BC

Meet Dr. Huynh


Dr. Ngan Huynh (pronounced “Nunn hWin”) is delighted to own and practice at Broad Street Dental Centre. Dr. Huynh was raised in Kamloops, BC, and graduated in 2005 with his Doctor of Medical Dentistry degree from UBC.

Originally built by Dr. King-Brown in 1971, the clinic has recently been fully renovated and technologically updated for digital dentistry. However, the old traditions of family, community and commitment to doing our best are ingrained in the fabric of our dental practice.

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What we offer

Our Dental Family

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Get in Touch


We always love to hear from our dental patients and guests. Feel free to drop in or contact us during our business hours.

Hours


Monday11am – 7pm

Tuesday8am – 4pm

Wednesday9am – 5pm

Thursday9am – 5pm

Friday8am – 2pm


Contact


Address 1005 Broad Street

Phone 250-384-3283

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